Returns

The short version

Our pieces are made to order, so we can't restock a change of mind. What we will always fix: anything that arrives damaged, defective, misprinted, or not what you ordered. That's on us, and we replace it free.

Damaged, defective, or wrong item

Contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement at no cost. You don't need to ship the original back unless we ask.

Sizing

Because production starts after you order, we can't accept returns or exchanges for fit. Check the size chart on the product page before you buy — the PT1 runs relaxed, so size down one if you want it closer to the body. If you're between sizes and unsure, message us first and we'll help you decide.

Order changes and cancellations

Reach out within 2 hours of ordering and we'll change the size, address, or cancel outright. After that the piece is likely already in production and we can't pull it back.

Lost in transit

If tracking shows no movement for 10 business days, or shows delivered but nothing arrived, contact us. We'll open a claim with the carrier and get a replacement moving.